Frequently Asked Questions - Gitysoft Technologies

Frequently Asked Questions (FAQs)

Find answers to the most commonly asked questions about our services, including domains, hosting, websites, and more.

1. Domain

1. What is an EPP code?

An EPP code is a unique authorization key needed for transferring a domain to another registrar.

2. EPP Status Codes | What Do They Mean, and Why Should I Know?
Status Status Mapping What does it mean? Should you do something?
addPeriod add period This grace period is provided after the initial registration of a domain name. If the registrar deletes the domain name during this period, the registry may provide credit to the registrar for the cost of the registration. This is an informative status set for the first several days of your domain's registration. There is no issue with your domain name.
autoRenewPeriod auto renew period This grace period is provided after a domain name registration period expires and is extended (renewed) automatically by the registry. If the registrar deletes the domain name during this period, the registry provides a credit to the registrar for the cost of the renewal. This is an informative status set for a limited time after your domain's auto- renewal by the registry. If you do not want to keep it (i.e., pay the renewal fee) anymore, you should contact your registrar immediately to discuss what options are available.
inactive Inactive Delegation information (name servers) has not been associated with your domain. Your domain is not activated in the DNS and will not resolve. If your domain is inactive for several days, contact your registrar for more information.
ok Active This is the standard status for a domain, meaning it has no pending operations or prohibitions. Consider adding status restrictions such as clientTransferProhibited to prevent unauthorized changes.
pendingCreate Pending Create A request to create your domain has been received and is being processed. If you are not the Registrant, contact your registrar immediately to resolve the issue.
pendingDelete Pending Delete This status indicates your domain has been in redemptionPeriod for 30 days and not restored. The domain will be purged soon. If you want to keep your domain, contact your registrar immediately to restore it.
pendingRenew Pending Renew A request to renew your domain has been received and is being processed. If you did not request a renewal, contact your registrar to explore options.
pendingRestore Pending Restore Your registrar has asked the registry to restore your domain that was in redemptionPeriod. Ensure your registrar submits the required restoration documentation within the allowed time.
pendingTransfer Pending Transfer A request to transfer your domain to a new registrar has been received and is being processed. If you did not request the transfer, contact your registrar immediately to deny the request.
pendingUpdate Pending Update A request to update your domain has been received and is being processed. If you did not request the update, contact your registrar immediately to resolve the issue.
redemptionPeriod Redemption Period Your registrar has requested to delete your domain, and it is now in the redemptionPeriod status for 30 days. Contact your registrar to resolve the issues and pay the restoration fee to restore the domain.
renewPeriod Renew Period This grace period is provided after the domain name is explicitly extended by the registrar. If you did not request a renewal, contact your registrar immediately to discuss options.
serverDeleteProhibited Server Delete Prohibited This status prevents your domain from being deleted, often set during legal disputes or redemption periods. Contact your registrar if you want to delete the domain or need more information.
serverHold Server Hold This status is set by the Registry Operator, and your domain is not activated in the DNS. Contact your registrar for information on resolving the issue or to update the name servers.
serverRenewProhibited Server Renew Prohibited Your domain's Registry Operator will not allow your registrar to renew your domain. Contact your registrar to resolve the issue or to remove the restriction.
serverTransferProhibited Server Transfer Prohibited This status prevents your domain from being transferred from your current registrar to another. Contact your registrar to resolve the issue if you want to transfer the domain.
serverUpdateProhibited Server Update Prohibited This status locks your domain, preventing it from being updated, often during legal disputes or redemption periods. Contact your registrar if you need to update the domain.
transferPeriod Transfer Period This grace period is provided after the successful transfer of a domain from one registrar to another. Contact your original registrar if you did not request the transfer.
clientDeleteProhibited Client Delete Prohibited This status tells the registry to reject deletion requests for your domain. If you want to delete the domain, contact your registrar to remove this status code.
clientHold Client Hold This status tells the registry not to activate your domain in the DNS, often set during disputes or non-payment. Contact your registrar to resolve the issue if you need the domain to resolve.
clientRenewProhibited Client Renew Prohibited This status tells the registry to reject renewal requests for your domain. Contact your registrar to resolve the issue if you want to renew the domain.
clientTransferProhibited Client Transfer Prohibited This status tells the registry to reject transfer requests for your domain. If you want to transfer the domain, contact your registrar to remove this status code.
clientUpdateProhibited Client Update Prohibited This status tells the registry to reject update requests for your domain. Contact your registrar if you want to update the domain and remove this status code.
3. How do I renew my domains?

To renew your domain, log into your registrar account and select the domain for renewal. You can also enable auto-renew for automatic renewal.

4. What happens if I don't renew my domains?

If you don't renew your domain, it will expire and might enter a redemption period, during which you can recover it for a fee.

5. My domain is in "Redemption." What does that mean?

A domain in redemption means it has expired but can still be recovered within a limited time, often for an extra charge.

6. There are errors in my Whois info. What do I do?

You can update your Whois information by logging into your registrar account and modifying the details of your domain.

7. What does "auto-renew" mean? How do I change it?

Auto-renew automatically renews your domain before it expires. You can enable or disable this option in your account settings.

8. My auto-renew failed. What do I do?

Check your payment method or contact your registrar for help. You may also need to manually renew your domain.

9. What do I do if my desired domain name has been registered by another registrant?

You can use a domain backorder service to be notified when the domain becomes available or negotiate with the current owner for purchase.

10. Can I register multiple domain names for the same website?

Yes, you can register multiple domains and point them to the same website using domain forwarding or URL redirection.

11. How long is a registered domain name valid for?

Domain names are typically registered for 1 to 10 years, depending on your preference and registrar.

12. If I registered a domain name through one registrar, am I allowed to switch to a different registrar?

Yes, you can switch to another registrar by obtaining the EPP code and following the transfer process.

13. How do I transfer my domain name to a new registrar?

Unlock your domain, obtain the EPP code, and initiate the transfer with your new registrar.

14. I want to move my domain name to someone else.

You can transfer ownership by updating the registrant details in your domain settings or using a formal domain transfer process.

15. Why is my registrar refusing to transfer my domain name?

Transfers may be refused if your domain is locked, expired, or registered within the last 60 days. Ensure your domain is unlocked and eligible for transfer.

2. Hosting

1. What is shared hosting?

Shared hosting means that multiple websites share a single server’s resources. It's the most affordable hosting option for beginners.

2. What are the advantages of shared hosting?

Shared hosting is cost-effective, easy to manage, and requires no technical expertise, making it ideal for small websites and blogs.

3. Is shared hosting secure?

While shared hosting is generally secure, it can be less reliable than VPS or dedicated hosting due to shared server resources. Use SSL and strong passwords for better security.

4. Can I host multiple websites on shared hosting?

Yes, many shared hosting plans allow you to host multiple websites, but it depends on the plan’s specifications.

5. What is VPS hosting?

VPS (Virtual Private Server) hosting provides a virtualized server environment with dedicated resources, offering more control and performance than shared hosting.

6. How is VPS hosting different from shared hosting?

In VPS hosting, you have dedicated resources on a virtual server, while shared hosting involves sharing all resources with other users on the same server.

7. Who should choose VPS hosting?

VPS hosting is suitable for medium-sized businesses, growing websites, or users who need more control and better performance than shared hosting can provide.

8. Can I install custom software on my VPS?

Yes, VPS hosting allows you to install custom software and applications, as you have root or administrative access.

9. What is dedicated hosting?

Dedicated hosting provides a physical server exclusively for your use, ensuring maximum performance, control, and security.

10. What are the benefits of dedicated hosting?

Dedicated hosting offers enhanced performance, full control, better security, and scalability for high-traffic or resource-intensive websites.

11. Is dedicated hosting suitable for small businesses?

Dedicated hosting is typically not necessary for small businesses unless they handle heavy traffic or require advanced server configurations.

12. Do I get root access with dedicated hosting?

Yes, dedicated hosting usually includes root access, giving you full control over your server environment.

13. How do I upgrade my hosting plan?

You can upgrade your hosting plan from your account dashboard under the "Upgrade Plan" section or by contacting support.

14. What is Linux hosting?

Linux hosting is a web hosting service that runs on a Linux operating system, commonly used for PHP, MySQL, and WordPress websites.

15. How do I choose the right hosting plan?

Consider factors like website traffic, resource requirements, budget, and technical expertise when choosing between shared, VPS, and dedicated hosting.

16. What is bandwidth in hosting?

Bandwidth refers to the amount of data your website can transfer to visitors in a given period. Higher bandwidth is crucial for high-traffic websites.

17. What is uptime in web hosting?

Uptime is the percentage of time your website is operational and accessible to users. A good hosting provider guarantees 99.9% uptime or higher.

18. Do hosting plans include email accounts?

Yes, most hosting plans include email accounts with your domain name, but the number of accounts varies by plan.

19. Can I migrate my website to a new hosting provider?

Yes, most hosting providers offer migration services to transfer your website from your current host to their servers.

20. What is a control panel in hosting?

A control panel is a web-based interface (e.g., cPanel, Plesk) that lets you manage hosting services like email, databases, and domains.

21. Is a backup service included in hosting plans?

Many hosting plans include backup services, but the frequency and type of backups may vary. Ensure you check with your provider.

22. How can I improve my website’s loading speed?

Use optimized images, caching, a content delivery network (CDN), and ensure your hosting plan provides sufficient resources for your traffic.

3. Website Design Services

1. What is website design?

Website design is the process of creating the visual appearance, layout, and user interface of a website, ensuring it is user-friendly and functional.

2. What are the benefits of a well-designed website?

A well-designed website enhances user experience, improves brand credibility, boosts SEO, and increases conversion rates.

3. How long does it take to design a website?

The timeline depends on the complexity of the website. A simple site may take 1-2 weeks, while larger, custom websites may take several months.

4. What is WordPress, and why is it popular?

WordPress is a content management system (CMS) that powers over 40% of websites globally. It’s popular for its ease of use, flexibility, and extensive plugin ecosystem.

5. What is Laravel used for?

Laravel is a PHP framework used to develop robust, scalable, and secure web applications. It’s ideal for custom web projects.

6. What are the benefits of using React?

React is a JavaScript library for building fast, dynamic user interfaces. It’s known for its performance, component-based architecture, and reusability.

7. What is Node.js, and when should I use it?

Node.js is a server-side JavaScript runtime used to build fast, scalable web applications. It’s ideal for real-time applications like chat apps and APIs.

8. Why is HTML important in web design?

HTML is the backbone of web design, providing the structure and content of web pages. It’s essential for creating any website.

9. How does CSS improve a website?

CSS (Cascading Style Sheets) controls the visual presentation of a website, including colors, layouts, and fonts, enhancing the user experience.

10. What is the role of JavaScript in websites?

JavaScript adds interactivity and dynamic functionality to websites, such as animations, dropdown menus, and real-time content updates.

11. Is a CMS like WordPress better than custom coding?

CMS platforms like WordPress are ideal for most users due to their ease of use and pre-built functionality, but custom coding offers more flexibility for complex projects.

12. Are frameworks like Laravel and React reliable?

Yes, frameworks like Laravel and React are highly reliable, as they are actively maintained, secure, and designed for scalability.

13. How secure are modern web design frameworks?

Frameworks like Laravel and Node.js have built-in security features, but additional measures like HTTPS, firewalls, and regular updates ensure maximum security.

14. How can I ensure my website is fast?

Use optimized images, minify CSS and JavaScript files, implement caching, and choose a reliable hosting provider.

15. Is a responsive website necessary?

Yes, a responsive website ensures that it looks and performs well on all devices, including desktops, tablets, and smartphones.

16. How do I maintain my website after it’s built?

Regularly update your website’s content, plugins, and security features. Perform backups and monitor performance metrics.

17. Can I scale my website as my business grows?

Yes, using scalable technologies like Laravel, Node.js, or a flexible CMS ensures your website can handle increased traffic and features as your business grows.

18. What is the difference between front-end and back-end development?

Front-end development focuses on the user interface (HTML, CSS, JavaScript), while back-end development handles server-side functionality (PHP, Node.js, etc.).

19. How important is SEO in website design?

SEO-friendly design ensures your website ranks higher in search engine results, driving more organic traffic to your site.

20. What is the future of web design?

The future of web design includes trends like AI-driven tools, progressive web apps (PWAs), voice search optimization, and immersive experiences using AR/VR.

21. Do I need ongoing support for my website?

Yes, ongoing support is crucial for updates, security patches, and resolving technical issues to keep your website running smoothly.

4.Bulk WhatsApp Panel

1. What is Bulk WhatsApp messaging?

Bulk WhatsApp messaging allows you to send messages to a large number of contacts at once for marketing or informational purposes.

2. What are the character limits for Action Button campaigns?

Action Button campaigns allow only 500 characters per message.

3. What is the delivery ratio for messages?

The delivery ratio is approximately 80-90% for all campaigns.

4. Is there a refund policy for non-WhatsApp numbers?

Yes, refunds will be credited within 0-24 hours for failed messages to non-WhatsApp numbers.

5. What are the delivery times for campaigns?
  • Action Button Campaign: 0-4 hours
  • DP Campaign: 2-8 hours for the display picture to appear
6. What are the minimum and maximum numbers required for Action Button campaigns?

Action Button campaigns require a minimum of 500 numbers and a maximum of 50,000 numbers.

7. What is the minimum number of contacts required for DP campaigns?

DP campaigns require a minimum of 25,000 contacts.

8. Can I include WhatsApp links in Action Button campaigns?

No, WhatsApp links are not allowed in Action Button campaigns.

9. What type of media can I send with Bulk WhatsApp campaigns?
  • PDF
  • Video (Max 5MB for 30 seconds)
  • Image
10. Do I need to install any software for Bulk WhatsApp campaigns?

No, a web-based panel is provided for login, so no installation is required. Access the panel here.

11. Is a white-label panel available?

Yes, a white-label panel is available, but it requires a minimum of 1 Lac messages. Get started here.

12. What happens if a message fails to deliver?

If a message fails to deliver to a non-WhatsApp number, a refund will be processed within 24 hours.

13. Can I send Bulk WhatsApp messages to international numbers without number block?

Yes, you can send messages via the panel. Messages will be delivered via an Indian virtual number. You can add numbers with the country code (without the "+").

Messages will be delivered within 2-4 hours and follow Indian time (10 AM to 6 PM).

Note:

  • There is no chance of number blocks, so you can enjoy hassle-free messaging.
  • No DP or Action Button features are available for international Bulk WhatsApp campaigns.
  • Pricing for international WhatsApp messaging differs from domestic campaigns.

Access the panel here to get started.