Frequently Asked Questions - Gitysoft Technologies

1A. Domain

1. What is an EPP code?

An EPP code is a unique authorization key needed for transferring a domain to another registrar.

2. EPP Status Codes | What Do They Mean, and Why Should I Know?
Status Status Mapping What does it mean? Should you do something?
addPeriod add period This grace period is provided after the initial registration of a domain name. If the registrar deletes the domain name during this period, the registry may provide credit to the registrar for the cost of the registration. This is an informative status set for the first several days of your domain's registration. There is no issue with your domain name.
autoRenewPeriod auto renew period This grace period is provided after a domain name registration period expires and is extended (renewed) automatically by the registry. If the registrar deletes the domain name during this period, the registry provides a credit to the registrar for the cost of the renewal. This is an informative status set for a limited time after your domain's auto- renewal by the registry. If you do not want to keep it (i.e., pay the renewal fee) anymore, you should contact your registrar immediately to discuss what options are available.
inactive Inactive Delegation information (name servers) has not been associated with your domain. Your domain is not activated in the DNS and will not resolve. If your domain is inactive for several days, contact your registrar for more information.
ok Active This is the standard status for a domain, meaning it has no pending operations or prohibitions. Consider adding status restrictions such as clientTransferProhibited to prevent unauthorized changes.
pendingCreate Pending Create A request to create your domain has been received and is being processed. If you are not the Registrant, contact your registrar immediately to resolve the issue.
pendingDelete Pending Delete This status indicates your domain has been in redemptionPeriod for 30 days and not restored. The domain will be purged soon. If you want to keep your domain, contact your registrar immediately to restore it.
pendingRenew Pending Renew A request to renew your domain has been received and is being processed. If you did not request a renewal, contact your registrar to explore options.
pendingRestore Pending Restore Your registrar has asked the registry to restore your domain that was in redemptionPeriod. Ensure your registrar submits the required restoration documentation within the allowed time.
pendingTransfer Pending Transfer A request to transfer your domain to a new registrar has been received and is being processed. If you did not request the transfer, contact your registrar immediately to deny the request.
pendingUpdate Pending Update A request to update your domain has been received and is being processed. If you did not request the update, contact your registrar immediately to resolve the issue.
redemptionPeriod Redemption Period Your registrar has requested to delete your domain, and it is now in the redemptionPeriod status for 30 days. Contact your registrar to resolve the issues and pay the restoration fee to restore the domain.
renewPeriod Renew Period This grace period is provided after the domain name is explicitly extended by the registrar. If you did not request a renewal, contact your registrar immediately to discuss options.
serverDeleteProhibited Server Delete Prohibited This status prevents your domain from being deleted, often set during legal disputes or redemption periods. Contact your registrar if you want to delete the domain or need more information.
serverHold Server Hold This status is set by the Registry Operator, and your domain is not activated in the DNS. Contact your registrar for information on resolving the issue or to update the name servers.
serverRenewProhibited Server Renew Prohibited Your domain's Registry Operator will not allow your registrar to renew your domain. Contact your registrar to resolve the issue or to remove the restriction.
serverTransferProhibited Server Transfer Prohibited This status prevents your domain from being transferred from your current registrar to another. Contact your registrar to resolve the issue if you want to transfer the domain.
serverUpdateProhibited Server Update Prohibited This status locks your domain, preventing it from being updated, often during legal disputes or redemption periods. Contact your registrar if you need to update the domain.
transferPeriod Transfer Period This grace period is provided after the successful transfer of a domain from one registrar to another. Contact your original registrar if you did not request the transfer.
clientDeleteProhibited Client Delete Prohibited This status tells the registry to reject deletion requests for your domain. If you want to delete the domain, contact your registrar to remove this status code.
clientHold Client Hold This status tells the registry not to activate your domain in the DNS, often set during disputes or non-payment. Contact your registrar to resolve the issue if you need the domain to resolve.
clientRenewProhibited Client Renew Prohibited This status tells the registry to reject renewal requests for your domain. Contact your registrar to resolve the issue if you want to renew the domain.
clientTransferProhibited Client Transfer Prohibited This status tells the registry to reject transfer requests for your domain. If you want to transfer the domain, contact your registrar to remove this status code.
clientUpdateProhibited Client Update Prohibited This status tells the registry to reject update requests for your domain. Contact your registrar if you want to update the domain and remove this status code.
3. How do I renew my domains?

To renew your domain, log into your registrar account and select the domain for renewal. You can also enable auto-renew for automatic renewal.

4. What happens if I don't renew my domains?

If you don't renew your domain, it will expire and might enter a redemption period, during which you can recover it for a fee.

5. My domain is in "Redemption." What does that mean?

A domain in redemption means it has expired but can still be recovered within a limited time, often for an extra charge.

6. There are errors in my Whois info. What do I do?

You can update your Whois information by logging into your registrar account and modifying the details of your domain.

7. What does "auto-renew" mean? How do I change it?

Auto-renew automatically renews your domain before it expires. You can enable or disable this option in your account settings.

8. My auto-renew failed. What do I do?

Check your payment method or contact your registrar for help. You may also need to manually renew your domain.

9. What do I do if my desired domain name has been registered by another registrant?

You can use a domain backorder service to be notified when the domain becomes available or negotiate with the current owner for purchase.

10. Can I register multiple domain names for the same website?

Yes, you can register multiple domains and point them to the same website using domain forwarding or URL redirection.

11. How long is a registered domain name valid for?

Domain names are typically registered for 1 to 10 years, depending on your preference and registrar.

12. If I registered a domain name through one registrar, am I allowed to switch to a different registrar?

Yes, you can switch to another registrar by obtaining the EPP code and following the transfer process.

13. How do I transfer my domain name to a new registrar?

Unlock your domain, obtain the EPP code, and initiate the transfer with your new registrar.

14. I want to move my domain name to someone else.

You can transfer ownership by updating the registrant details in your domain settings or using a formal domain transfer process.

15. Why is my registrar refusing to transfer my domain name?

Transfers may be refused if your domain is locked, expired, or registered within the last 60 days. Ensure your domain is unlocked and eligible for transfer.

2. Hosting

What is shared hosting?

Shared hosting means that multiple websites share a single server’s resources. It's the most affordable hosting option for beginners.

How do I upgrade my hosting plan?

You can upgrade your hosting plan from your account dashboard under the "Upgrade Plan" section.

3. Website

How do I build a website?

You can build a website using a website builder tool or by hiring a web developer. Popular builders include WordPress, Wix, and Squarespace.

4. Bulk WhatsApp

What is Bulk WhatsApp messaging?

Bulk WhatsApp messaging allows you to send messages to a large number of contacts at once for marketing or informational purposes.

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