Gitysoft Technologies has been a leading IT service provider since 2014, delivering top-notch services across 20+ countries, including the USA, Dubai, Canada, Africa, Singapore, and Japan. We specialize in a wide range of services such as web development, custom software development, domain registration, web hosting, cloud servers, bulk SMS, digital marketing, and graphic design.
At Gitysoft, we prioritize customer satisfaction by providing fast and reliable support. All support requests are typically processed within a few minutes, ensuring minimal disruption to your business.
Support requests are managed through a ticketing system, allowing us to track and resolve issues efficiently. Each ticket includes a unique ID, a detailed description of the issue, and an estimated response time. Customers can open a ticket or chat with our support team directly through our portal.
Gitysoft guarantees the reliability and high performance of our hardware, including firewalls and other critical infrastructure components.
Any hardware malfunction or replacement will be handled swiftly, typically within a few hours, and completely free of charge. Please note that the warranty does not cover software restoration, RAID array rebuilding, or application installation and configuration.
We guarantee a 99.99% uptime SLA on an annual basis for all managed services. In the rare event of downtime exceeding 8 hours, a 10% refund will be applied to the monthly subscription, which can be used as credit for future renewals. For downtimes exceeding 24 hours, an additional 10% refund will be provided.
For unmanaged services, no refund is provided for downtimes shorter than 10 hours. If downtime exceeds 12 hours, a 10% refund will be applied to the monthly subscription.
Refund requests must be submitted within 7 days to info@gitysoft.com, including a detailed description of the service disruption.
Gitysoft leverages cutting-edge technology to provide unparalleled service and support to our customers.
Utilizing advanced cloud infrastructure to deliver scalable and reliable services.
Proactive protection against DDoS attacks in collaboration with top-tier operators.
High-speed, redundant optic fiber connectivity for maximum uptime.
Comprehensive power backup systems including UPS and generators.
24/7 video surveillance, controlled temperature environments, and stringent access control.
Powered by renewable energy sources for a sustainable future.
Spacious and secure facilities for your hosting needs.
Scalable infrastructure to accommodate your growing business.
Continuous monitoring to ensure uninterrupted service.
*Calculated on annual basis
